State Farm® Insurance Agent Janette De La Cruz

"After switching to Janette's office, from Oct '22 through Mar '24, I had no major issues. Then, when I had an urgent question in March '24 about a potential claim and how it might impact my policy, Janette refused to answer my question and called me difficult. In reporting her to coporate, they said I would need to switch to another agent. I explained I didn't have time to wait to process the switch, so they said the claims department could answer my question. Claims then told me I had to open a claim and ask the adjuster. The entire time I repeatedly and explicitly expressed not wanting to open a claim since my questions went to the potential impact of that claim on my policy. TL;DR: Janette should have her license revoked. Because she refused to do her job, I was forced to open a claim that caused my nonrenewal--the exact situation I so explicitly and continually noted was what I was trying to avoid. EDIT: Updating my review after receiving a response almost a month after posting my original review. It's clear Janette couldn't even be bothered to read my review because I never said my claim wasn't covered. Her inaccurate response further confirms her lack of professionalism and refusal to do her job warranted my frustration."

"Janette has been fantastic helping Me answer all my questions about my insurance coverage. She explained Everything in great detail and I truly appreciate her for that. I tend to ask 1 million questions. Recently moved from out of town so she did a great job with our insurance transitions! Highly recommend to anyone!"

"Excellent service, very friendly!!"

"Helped me insure my car efficiently and was thorough in explaining the different options. 100% recommend!"

"Difícil llegar, nunca llegué al. Lugar no dan información"

"Words cant discribe how much I appreciate you Janette, Thank you for all you do!!! -J"

"Janette and her sister Abby were so kind to get a quote when I moved to Phoenix! I ended up just renewing my policy in another state where the premiums are lower, but I really appreciated the De La Cruz’s help! There were very professional and polite as well 😊"

"Janette and her sisters always take care of everything. They are fast and smart and funny and pretty. Best agent ever!"

"Janette is so awesome. She takes her time and thoroughly explains the policy details completely. As long as she’s in business she will be my agent from this point forward!!Thank you so much Janette!!"

"Janette has been my agent with State Farm for some time now. I never have a problem getting on the line with someone from her office. She was very helpful when I was setting up my auto and renters policies."

"Excellent service & prices!! 👏"

"Janette is always available to help with anything all the time! She will clarify any questions or concerns you may have with your insurance. My family and my self are all insured with state farm because they are the best, and Janette makes everything just more pleasant ❤"

"Janette was very informative, professional and attentive when helping my family and I with our insurance needs. Even after getting us signed up she is always available when I have questions or need help. Best service you can hope for!"

"Out of all the State Farm agents I’ve dealt with, Janette is by far the BEST! Her team is all so friendly and professional. Highly recommend!"

"I just want to say thank you and for beginner drivers these agents and company is really affordable and easy working with, come to State Farm and saves ps.#good insurance."

"Today was my first encounter with a bad driver who hit my car, but Janet De La Cruz was very caring and supportive! She stayed on the phone with me the whole time (hearing me cry) and made this whole ordeal 💯 better. She even called me back to make sure when I was safely home and feeling better! She is truly the best and I highly recommend her!!"

"Very pleased with this office staff. Always very professional and courteous . Janette has always given me quick responses and always great rates !"

"I recently purchased my new car and Janette and her team helped out so much ! They are very communicative and professional and there customer service is as sweet as the candies they got up front :)"

"Janette is very knowledgeable about insurance and she has secured my family with the best car, home, and life insurance. She has always responded on a timely manner by being available 24/7. Thank you for your dedication."

"Amazing staff and customer service!"

"Excellent service 👍"

"Great services through and true"

"Muchas gracias a estas señoritas que me ayudaron a ahorrar dinero en mi aseguranza. Sali pagando menos y con mas cobertura. Tambien me ayudaron a realizar la importancia de seguro de vida. Ahora me siento mucho mas seguro. Gracias!"

"This insurance agents take care of us, never have problems with my insurance they have so far the best prices they know what's best for us."

"My family and I have been State Farm customers for many years now and I’ve had three different agents because I’ve moved so much. Janette has been the best agent I’ve ever worked with. She and her office are incredibly responsive, friendly and hard working. I’m so happy to have such a great agent. -Katherine L"